Terms & Conditions

REFUNDS

The laws of the Commonwealth of Australia and the State/Territory of your enrolment govern this refund policy.

1) PROVIDER DEFAULT

If Complex Institute of Education (CIE) cancels the course at any stage during the period of enrolment (prior to the beginning of the course), a refund will be provided based on the following:

  • A full Refund of all fees paid to that date. Students may also choose to be placed in a course at a later date with these fees being fully transferable.

2) CANCELLATION AND REFUND POLICY

Please refer to the "Cancellation and Refund Policy" located in 'Student Information Handbook' for a full explanation of our Refunds policy and refer below.

3) STUDENT WITHDRAWAL

All Refunds made to Complex Institute of Education will incur an administration fee of $50 with any refunds to be sent in the form of a Company cheque.
Our Refunds policy is subject to the following conditions:

  • If you advise CIE in writing no less than 2 working days prior to the commencement of your course we will provide a full refund minus the above administration fee
  • If you withdraw from the course from day 1 up to 25% of the course we will charge $300
  • If you withdraw from the course after 25% up to 50% of the course we will charge 50% of the full "Fee for Service" cost of the course
  • If you withdraw from the course after 50% or more of the course we will charge the full "Fee for Service" cost of the course
  • If you have enrolled and paid any course fee via our online service, the above points will apply to any refund request. You will need to apply for a refund in writing and the refund will be sent in the form of a Company cheque. This cheque will be addressed to the name and address listed on the online enrolment.

Where students have been asked to leave the classroom and not re-join for behavioural reasons the above refund policy will also apply with a Statement of Attainment to be issued for any Units of Competency that have been completed at that time, and subject to the student providing a valid USI to CIE.

4) VICTORIAN TRAINING GUARANTEE (VTG) STUDENT PARTIAL WITHDRAWAL

If you provide written notice to withdraw from a portion of the course, only the units completed and claimed for will be recognised via a Statement of Attainment. No payments will be made to students from any government or third party funding. The above student withdrawal/refund policy will apply for VTG funded students for any enrolment/tuition fee paid prior to beginning the course yet all enrolment/tuition fees paid will be forfeited once the course has begun.

5) CERTIFICATE 3 GUARANTEE (CTG) STUDENT PARTIAL WITHDRAWAL

If you (the Student) provide written notice to withdraw from a portion of the course only the units completed and claimed will be recognised via a statement of attainment. No payments will be made to students from any government or third party funding. The above student withdrawal/refund policy will apply for CTG funded students for any enrolment/tuition fee paid prior to beginning the course yet all enrolment/tuition fees paid will be forfeited once the course has begun.

CLAIMING A REFUND

6) The student must provide their notice of withdrawal or cancellation in a signed and dated written letter. The claim for a refund must include a reason and must include supporting official documentation of the student's circumstances for withdrawal/cancellation plus a contact name and telephone number to enable Complex Institute of Education to validate this claim.

7) Date of Cancellation / Withdrawal is the date the written request is received by Complex Institute of Education's Administration staff.

8) A student should apply for a refund as soon as possible after notice of cancellation / withdrawal is submitted.

9) All refunds will be paid as soon as possible and no later than 5 working days from an approved cancellation / withdrawal notification only if the supporting documentation has been validated during this timeframe.

FEES

10) All course fees and charges are payable in Australian Dollars (AUD$) and must be paid in full prior to a student attaining their Qualification or Statement of Attainment.

11) All fees and charges must be paid in advance by the date shown on this Enrolment Form and/or any outstanding Invoices prior to any results or certificates being issued.

12) If students need to repeat a unit(s) after being given two attempts at assessments and they are still deemed Not Yet Competent, a $70 per unit tuition fee is payable, in advance, at the discretion of Complex Institute of Education's Management.

13) Payments can be made by EFTPOS, Visa, MasterCard or Cash.

14) If a third party is paying any or the whole amount of your course fees, an "Authority to Invoice" or similar documentation must be obtained by our administration prior to commencement date of your course. Complex Institute of Education accepts no responsibility for the delays or other factors associated in obtaining this documentation.

15) Replacement qualification testamurs will be provided at a cost of $40. Replacement Responsible Service of Alcohol or First Aid Statements will be provided at a cost of $10.

16) I have been made aware of the following fee information by Complex Institute of Education:

  • the total amount of all fees including course fees, administration fees, materials fees and any other charges;
  • payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;
  • the nature of the guarantee given by Complex Institute of Education to complete the training and /or assessment once the student has commenced study in their chosen qualification or course. 17) Complex Institute of Education gives a guarantee that with the exception of unforeseen circumstances beyond their control, every effort will be made to deliver training and assessment services and meet desired qualification outcomes as agreed. Where cancellation has occurred prior to the commencement of a course due to organisational or external constraints that are no fault of the student all monies paid are to be fully refunded. Where cancellation has occurred after the commencement of a course due to organisational or external constraints that are no fault of the student all monies paid for the portion of study not yet completed are to be fully refunded:
  • the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment;
  • Complex Institute of Education's refund policy.

18) LANGUAGE, LITERACY AND NUMERACY (LLN)

I understand and agree that my Language, Literacy and Numeracy (LLN) skills must be assessed prior to my enrolment being accepted. I understand that if my LLN levels are not seen as sufficient to enter my intended course it may be recommended to me that I seek external LLN support with the guidance of Complex Institute of Education and entry to the class may not be granted until this has occurred.

19) TRAINING PLAN AND TRAINING SCHEDULE

I have been provided information on the course structure and units of competency and agree to participate in the developed Training Plan and Training Schedule provided. I have been provided with sufficient evidence to make informed decisions in regards to enrolling in my chosen course including the processes of Recognition of Prior Learning (RPL) and/or Course Credit via Credit Transfer.

PHYSICAL REQUIREMENTS

I hereby agree to participate in the required physical activities and exercises as required for certification within the training courses conducted by Complex Institute of Education on the basis of the terms and conditions set out below:

20) I hereby acknowledge an understanding of and agree to participate in physical demanding activities that if done incorrectly could be detrimental to my health. I fully understand that it is my responsibility to notify my trainer/assessor of any activities or exercises that I believe will be at the detriment of my current physical health so that appropriate reasonable adjustment can be made.

21) I acknowledge that the training, while conducted in the safest possible conditions and under qualified supervision, involves physical contact and inherent risks and I accept those risks. I agree to conduct myself in a safe and mature manner in accordance with the instructions from my instructor.

22) I confirm I am physically capable of participating in this training and that I have no existing medical condition which should reasonably preclude my participation and ability to show competence.

23) I agree to release and indemnify Complex Institute of Education, its proprietors, agents and officers, and Complex Institute of Education Pty Ltd, including all instructors, staff members, and students from any liability whatsoever in connection with my participation in the required physical activities and exercises within the training program. Without limitation, this includes all loss or damage or injury incurred as a direct or indirect result of my participation.

24) I agree that I voluntarily assume all risks involved in these training sessions and agree that I will fulfil my duty of care and conduct myself in an appropriate manner and will always act in a manner that is in the best interests of fellow students, Complex Institute of Education and Complex Institute of Education Pty Ltd.

25) I declare that to the best of my knowledge and belief, the information contained in this document is true, correct and complete. If during the course of the training any further medical or physical conditions are known it is my responsibility to notify my trainer/assessor of these and not take part in any activities that may be reasonably seen to cause additional health problems.

PRIVACY STATEMENT

26) Complex Institute of Education is committed to protecting students' right to privacy. Where relevant, information is collected and disclosed to appropriate bodies to determine and verify students' eligibility for funded places, previous qualifications; individual welfare needs, plus report any details of Student enrolment.

27) I understand that: Complex Institute of Education is required to provide the State and Federal Governments, through the delegated Departments, with student and training activity data which may include information I provide in this enrolment form. Information is required to be provided in accordance with the appropriate State/Federal Government VET Student Statistical Collection Guidelines which are available at that Department's website. The Departments may use the information provided to it for planning, administration, policy development, program evaluation, resource allocation, reporting and/or research activities. For these and other lawful purposes, the Department may also disclose information to its consultants, advisers, other government agencies, professional bodies and/or other organisations. I have been advised by the training organisation that I may be contacted and requested to participate in a National Centre for Vocational Education Research survey or a Department-endorsed project or audit or review.

The appropriate State / Federal Education Act requires Complex Institute of Education to collect and disclose my personal information for a number of purposes including allocation of State/Federal Government issued Student Numbers and updating personal information on the appropriate State / Federal Government Student Register.

For more information in relation to how student information may be used or disclosed please contact Complex Institute of Education's Privacy Officer (Quality Assurance & Compliance Manager) on phone 1800 441 677 or email compliance@complexinstitute.edu.au

Privacy Policies and Complaints

You can find further information on how the Registrar collects, uses and discloses the personal information about you in the Registrar's Privacy Policy (http://www.usi.gov.au/Pages/privacy-policy.aspx )or by contacting the Registrar on (usi@industry.gov.au). The Registrar's Privacy Policy contains information about how you may access and seek correction of the personal information held about you and how you may make a complaint about a breach of privacy by the Registrar in connection with the USI and how such complaints will be dealt with.

You may also make a complaint to the Information Commissioner about an interference with privacy pursuant to the Privacy Act, which includes the following:

  • misuse or interference of or unauthorised collection, use, access, modification or disclosure of USIs; and
  • a failure by Us to destroy personal information collected by you only for the purpose of applying for a USI on your behalf.

For information about how Complex Institute of Education collects, uses and discloses your personal information generally, including how you can make a complaint about a breach of privacy, please refer to Complex Institute's privacy policy which can be found at https://complexinstitute.edu.au.

28) USI PRIVACY NOTICE

If you do not already have a Unique Student Identifier (USI) and you want Complex Institute of Education to apply for a USI to the Student Identifiers Registrar (Registrar) on your behalf, Complex Institute of Education will provide to the Registrar the following items of personal information about you:

  • your name, including first or given name(s), middle name(s) and surname or family name as they appear in an identification document;
  • your date of birth, as it appears, if shown, in the chosen document of identity;
  • your city or town of birth;
  • your country of birth;
  • your gender; and
  • your contact details.

When we apply for a USI on your behalf the Registrar will verify your identity. The Registrar will do so through the Document Verification Service (DVS) managed by the Attorney-General's Department which is built into the USI online application process if you have documents such as a Medicare card, birth certificate, driver licence, Australian passport, citizenship document, certificate of registration by descent, ImmiCard or Australian entry visa.

If you do not have a document suitable for the DVS and we are authorised to do so by the Registrar we may be able to verify your identity by other means. If you do not have any of the identity documents mentioned above, and we are not authorised by the Registrar to verify your identity by other means, we cannot apply for a USI on your behalf and you should contact the Student Identifiers Registrar.

In accordance with section 11 of the Student Identifiers Act 2014 Cth (SI Act), we will securely destroy personal information which we collect from you solely for the purpose of applying for a USI on your behalf as soon as practicable after the USI application has been made or the information is no longer needed for that purpose, unless we are required by or under any law to retain it.

The personal information about you that we provide to the Registrar, including your identity information, is protected by the Privacy Act 1988 Cth (Privacy Act). The collection, use and disclosure of your USI are protected by the SI Act.

If you ask Complex Institute of Education to make an application for a student identifier on your behalf, Complex Institute of Education will have to declare that Complex Institute of Education has complied with certain terms and conditions to be able to access the online student identifier portal and submit this application, including a declaration that Complex Institute of Education has given you the following privacy notice:

You are advised and agree that you understand and consent that the personal information you provide to us in connection with your application for a USI:

  • is collected by the Registrar for the purposes of:
    • applying for, verifying and giving a USI;
    • resolving problems with a USI; and
    • creating authenticated vocational education and training (VET) transcripts;
  • may be disclosed to:
    • Commonwealth and State/Territory government departments and agencies and statutory bodies performing functions relating to VET for:
      • the purposes of administering and auditing Vocational Education and Training (VET), VET providers and VET programs;
      • education related policy and research purposes; and
      • to assist in determining eligibility for training subsidies;
    • VET Regulators to enable them to perform their VET regulatory functions;
    • VET Admission Bodies for the purposes of administering VET and VET programs;
    • current and former Registered Training Organisations to enable them to deliver VET courses to the individual, meet their reporting obligations under the VET standards and government contracts and assist in determining eligibility for training subsidies; schools for the purposes of delivering VET courses to the individual and reporting on these courses;
    • the National Centre for Vocational Education Research for the purpose of creating authenticated VET transcripts, resolving problems with USIs and for the collection, preparation and auditing of national VET statistics;
    • researchers for education and training related research purposes;
    • any other person or agency that may be authorised or required by law to access the information;
    • any entity contractually engaged by the Student Identifiers Registrar to assist in the performance of his or her functions in the administration of the USI system; and
  • will not otherwise be disclosed without your consent unless authorised or required by or under law.

GENERAL

29) I understand that I must comply with policies and Terms and Conditions of Complex Institute of Education and agree that I have reviewed these within the Student Information Handbook before making this application for enrolment. I understand that these will be re-iterated at the commencement of course through the induction and that I must attend class and meet the requirements of the Training plan and Training Schedule.

30) I agree to pay all fees owing on or before the due date.

31) I agree that Complex Institute of Education may use my image and testimonials in its advertising/marketing materials at their discretion. If I do not agree to this I understand that this is to be made clear to Complex Institute of Education on enrolment.

32) I understand that I must arrive at Complex Institute of Education on time for the student Induction program and where this does not occur I may be excluded from entering the class.

33) I understand that Complex Institute of Education delivers its courses through day and evening sessions 8:00am to 10:00pm. I have been made aware of the available days and times currently set for my intended course and understand that this may be altered on the agreement of both parties due to operational restrictions.

34) Complex Institute of Education shall be under no liability whatsoever to any student for any injury, loss or damage sustained at or upon the School's premises howsoever caused and whether in respect of any negligent act or omission by Complex Institute of Education, its employees, agents, servants or otherwise.

35) I understand that as part of my desired training course there may be class excursions and class sessions external to the classroom required and I understand that there are inherent risks involved. I agree that I voluntarily assume all risks involved in these training sessions and/or excursions and that I will not hold Complex Institute of Education responsible or liable for any loss or damage whatsoever arising directly or indirectly from the excursion including travel to and from the location. Travel to and from the location will be at the expense of yourself unless otherwise agreed.

36) I understand that where a staff member at Complex Institute of Education reasonably believes that an ambulance is required in relation to my personal health, one will be called with all associated costs the responsibility of you the individual signing this agreement and not Complex Institute of Education or its representatives.

37) I understand that for student safety reasons my footage may be recorded by camera whilst in the academic areas at Complex Institute of Education.

38) I declare that I have been made aware of the availability of Credit Transfer (CT) Recognition of Current Competence (RCC) and Recognition Prior Learning (RPL) with these options discussed with and explained to me and I understand that where applicable I may gain credit for past qualifications/units completed and that any competencies that are specific to the course outcomes that have been previously acquired by myself through formal, informal or workplace learning may be assessed through the process of RPL.

39) I agree to and have been informed through this enrolment process and via the Student Information Handbook (which I have read and understood); the training, assessment and support services that will be provided and also about my rights and obligations as a student.

40) I am aware that there is a possibility of receiving an NCVER survey and/or an invitation to participate in an endorsed project and/or being contacted by the Commission for audit purposes.

41) I agree to be contacted by Complex Institute of Education as future courses and other offerings become available that may be of interest to me.

42) I understand that Complex Institute of Education collects, analyses, and acts on relevant data for continuous improvement of training and assessment and that as part of this process I may be asked to provide feedback on my experience both during and after the completion of my course. I understand that this feedback helps Complex Institute of Education to continuously improve client services by collecting, analysing and acting on relevant data.

43) I am aware that the classes will not be conducted if insufficient numbers of students have enrolled. If this occurs I am aware of the companies refund policy.

44) I understand that all work submitted as part of the course completed becomes the property of Complex Institute of Education and will be kept on file and not be returned. My records of Attainment of units of competency and Qualifications will be retained for a period of 30 years.

45) I hereby authorise Complex Institute of Education to release any information concerning my time here to:

  • any government department, providing confidentiality is assured;
  • apprenticeship authorities and my employer if I am undertaking apprenticeship studies;
  • my employment service provider which has referred me to complete this study
  • in line with National principle of the Fair Handling of personal information

46) VICTORIAN TRAINING GUARANTEE (VTG)

  • I declare that the information provided in this application for study including all relevant and required documentation and also including the applicant self-declaration is to the best of my knowledge true, correct and complete at the time of my enrolment/application.
  • I declare that I have been made aware of the availability of the Victorian Training Guarantee and have been given the opportunity to provide evidence to show possible eligibility for this.
  • I understand why I have been deemed eligible/not eligible for the Victorian Training Guarantee and understand and agree with the process undertaken and the outcome.
  • I understand and agree to the Fees as recorded including due dates for payment.
  • I declare that (unless I have declared so and thus been found to be not eligible for the Victorian Training Guarantee) I have not commenced and are not be scheduled to commence two or more Victorian Government subsidised courses in 2015 (including courses in the Approved Foundation Skills List); and
  • I understand and acknowledge that providing any false information and/or failing to disclose any information relevant to my application for enrolment and /or failure to complete an application / enrolment form may result in; the withdrawal of any offer, particularly as it relates to my eligibility to obtain an offer for government subsided training, and/or cancellation of enrolment at the discretion of Complex Institute of Education

I authorise Complex Institute of Education to check all available records to confirm that information provided is correct, particularly information pertaining to my eligibility for the Victorian Training Guarantee.

47) CERTIFICATE 3 GUARANTEE

  • I declare that the information provided in this application for study including all relevant and required documentation and also including the applicant self-declaration is to the best of my knowledge true, correct and complete at the time of my enrolment/application.
  • I declare that I have been made aware of the availability of the Certificate 3 Guarantee and have been given the opportunity to provide evidence to show possible eligibility for this.
  • I understand why I have been deemed eligible/not eligible for the Certificate 3 Guarantee and understand and agree with the process undertaken and the outcome.
  • I understand and agree to the Fees as recorded including due dates for payment.
  • I understand and acknowledge that providing any false information and/or failing to disclose any information relevant to my application for enrolment and /or failure to complete an application / enrolment form may result in; the withdrawal of any offer, particularly as it relates to my eligibility to obtain an offer for government subsided training, and/or cancellation of enrolment at the discretion of my Registered Training Organisation (RTO).I authorise the RTO to check all available records to confirm that information provided is correct, particularly information pertaining to my eligibility for the Certificate 3 Guarantee.

48) SECURITY INDUSTRY IMPORTANT INFORMATION

I have read the Important Information section of this enrolment form and understand that for specific job roles e.g. security, there are licensing requirements that I must meet. I understand that Complex Institute of Education endeavours to provide all relevant information in relation to the licensing application process yet understand that it is my responsibility to fully research these requirements and disclose any relevant information. I understand that Complex Institute of Education cannot influence a licensing body decision on whether individuals will be accepted for licences at the completion of my studies. I understand that information in regards to security licence requirements.

49) UNIQUE STUDENT IDENTIFIER (USI)

  • I understand that from 1 January 2015 all students who undertake Vocational Education and Training in Australia must hold a USI. I understand that if I do not hold a USI, then by law Complex Institute of Education cannot issue me with a Qualification or Statement of Attainment. If I have not provided a USI on this enrolment form, I grant permission for Complex Institute of Education to obtain one for me on my behalf pursuant to sub-section 9(2) of the Student Identifiers Act 2014. I understand if I do not wish to obtain a USI and will apply for an exemption at www.usi.gov.au via a Statutory Declaration. I will inform Complex Institute of Education of the outcome of that application from the Student Identifiers Registrar immediately once received by me.
  • I understand and agree that if I don't not have a USI, I will not be permitted to commence training .

50) PAYMENT PLANS

As per the Standards for Registered Training Organisations (RTOs) 2015, Clause 7.3:

  • Complex Institute of Education may only accept payment of up to $1500 from each individual student prior to the commencement of the course. (Before day 1)
  • Following course commencement, (from day 1) Complex Institute of Education may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500.
  • The date set for 1st payment must be met as agreed to and as stated in a Payment Plan Agreement. Where this payment is not made students may not be allowed to continue their training past this date. A Statement of Attainment would then be issued for the Units that were paid for as part of the deposit and successfully completed up to this time.
  • The date set for final payment must be met as agreed to and as stated in a Payment Plan Agreement. Where this payment is not made students may not be allowed to continue their training past this date. A Statement of Attainment would then be issued for the units that were paid for through the deposit and 1st payment made and successfully completed up to this time.