Quality Assurance

Quality Assurance at Complex Institute of Education

At Complex Institute of Education we maintain all necessary documentation to meet the current requirements of the relevant national and state regulatory requirements and standards. We consider our business processes need to be first class to meet our customers’ needs. At all times our goal is to provide appropriate information so that students can meet their goals in their training and work outcomes.

Internal audits are conducted regularly at Complex Institute of Education to ensure we are:

  • Meeting regulatory standards
  • Meeting compliance standards
  • Monitoring course quality
  • Moderating student performance li>
  • Driving continuous improvement in course delivery

Complex Institute of Education has recently had its registration as a National VET Regulator (NVR) Registered Training Organisation (RTO) extended to 31/03/2017 with Certificate of Registration available at the below link.

'ASQA Certificate of Registration'

Complex Institute of Education Pty Ltd trading as Complex Institute of Education is the holder of a Security Business Licence and is approved by the Licensing & Regulation Division to provide security training to students. This current registration can be viewed at the below link.

'Private Security Business Licence'

In the aim of providing assurance to prospective students/employers Complex Institute of Education has provided a copy of our most recent registration audit report from our registering body which is now the Australian Skills Quality Authority (ASQA) but was previously (up until July 2011) The Victorian Registration and Qualifications Authority (VRQA). These Audit reports can be found below.

'Audit report Continuing VET registration'

Quality Indicators

Complex Institute of Education collects, analyses and acts upon relevant data for continuous improvement of training and assessment and also client services. The data which is collected for the mandatory Quality Indicators is used to monitor and improve the quality of operations and strengthen training and business performance.

Quality Indicators

We collect, analyse and act on the data we gather from a list of mandatory indicators. They include learner engagement which is measured by analysis of the Quality Indicator Annual Summary Report and regular satisfaction surveys.

Quality Indicator annual summary report 201

These indicators are based on a survey of 4000 students. This sample represents above 50 percent of this organisation's training delivery in the 2015 calendar year.  The students surveyed for these indicators were selected by this organisation in accordance with national guidelines.

Satisfaction Surveys

Complex Institute of Education collects, analyses and acts on relevant data for continuous improvement of training and assessment. Complex Institute of Education conducts regular satisfaction surveys, in addition to the Quality Indicator data mentioned above, as a method of collecting feedback on the overall performance of the organisation in delivering a quality product and service to our students and customers.

We thank you for your time in giving us feedback via one of the links on the Feedback/Survey page under the Quality Assurance menu option on this website

Online Service Standards