Feedback / Survey

Welcome to Complex Training Academy's Feedback page. This page allows you to provide us with feedback about your experience in dealing with Complex Training Academy. Your feedback is extremely useful/valuable to us and we hope that you can take the time to tell us about your story.

We will also use this feedback to ensure that we are serving you, our customer, in the best and most efficient way possible. Our continuous improvement process will utilise your comments and views so that we can make adjustments and/or changes to the way we operate so that you have an enjoyable and satisfying experience now and into the future with Complex Training Academy.

Please select from one of the following Feedback Options (Click on the heading):

Certificate 3 Guarantee - employment survey (QLD Students only)

This survey is for Students based in Queensland whom have accessed the Certificate 3 Guarantee.  Students are informed during enrolment of the requirement to complete this survey within 3 months of completing or discontinuing their training.  Students will typically be directed to this webpage to complete the survey.

Student Mid-Course Survey

Mid-Course surveys are becoming increasingly important in our processes and effectiveness of assuring quality of learning and teaching outcomes, taking part in this survey will give you the opportunity to have your say on how your course is progressing and provide valuable feedback.

Trainer Course/Unit Survey

Complex Training Academy asks for feedback from its trainers on what key adjustments they believe would benefit the resources and assessments on offer. This feedback is integral to the moderation and validation of Complex Training Academy resources and assessments and will aid in producing better quality products for all.

Customer Satisfaction Survey (Corporate)

Your responses will help us to established a collection of feedback on the overall performance of the organisation in delivering and enhancing our development of quality products and services to our clients.

Student Withdrawal Survey

If you commenced a course with us and decided to withdraw prior to completing the course, we would like to know why? Please take the time to fill out this survey and provide us with some feedback to ensure that we can identify any areas within our business that we can change and improve on. We value your honesty and appreciate your time in helping make our company good as it can be.

Student Cancellation Survey

If you have enrolled to complete one of our courses but have decided not to go ahead and participate then please take the time to fill out this quick survey. Your feedback means a lot to us and will help us become a better company. We value your honesty and appreciate your time in helping make our company as good as it can be.

Student Evaluation of Employment Skills

As part of the hospitality course students are given the opportunity to perform tasks relating to their course with in the workplace, through Practical Placement . After the students complete their placement, a student evaluation of employability skills survey is completed that provides feedback to the individual student and Complex Training Academy as continuous improvements, feedback will assist in building learners’ understanding of industry, employment opportunities and benchmark industry expectations.

Momentum Program - End of course Survey

Please take the time to complete our MOMENTUM end of course survey. It has been designed to collect detailed feedback on your experience and your personal review of this course. It will help us in working towards maintaining and improving the quality of this course and give us an insight into the benefits and learning experience you had during this training program.

Momentum Trainers Statistics

Velocity Surveys

Milestone 1 Survey

Milestone 2 & 3 Survey

Milestone 4 Survey

Student Survey - Computer Use

Thank you for your time. If you would like discuss in person any feedback please don't hesitate to contact one of friendly staff on 1800-441-677 or via email through our enquiries page on this website.